What will make Lean/Six Sigma for any Government Agency successful?
- Select and work on the most important problems and projects to the business and customer
- Assure those projects impact customer satisfaction and financial performance
- Allocate the time to get the work done
- Have your best people work on them
- Provide those individuals with all the training, tools, and resources they need to make the performance breakthrough
- Provide Management direction, support and routine review of performance
- Require a well thought out, objective and data driven solution
- Verify the dollar savings of your efforts
- Sustain the benefits of the solution over time
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What makes a good Lean/Six Sigma Project?
Characteristics of Successful and Failed Projects
Typical Lean/Six Sigma Implementation Timelines
Example of a Lean/Six Sigma Infrastructure
Various Roles and Responsibilities for a Good Implementation
How many Master Black Belts, Black Belts, Green Belts, etc do I need in my organization?
Expected Cost/Benefits and ROI (Return on Investment)
Lean/Six Sigma Government Case Studies