Appreciative Inquiry
Course Length: ½, 1, or 2 days
Organizations can be thought of living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by change the people. Through positive questioning people will be directed to move in a positive direction. Recognizing the strengths and values of what works as opposed to what’s wrong will transform the individuals and thus transform the organization.
Appreciative Inquiry is a shift from looking at problems and deficiencies and focusing on strengths and successes. It is a tool for organizational change and it will strengthen relationships. Who doesn’t like to share good positive stores and events? Think about it.
Module One: Getting Started
Module Two: Introducing Appreciative Inquiry
Module Three: Changing the Way You Think
Module Four: Four D model
Module Five: The Four I Model
Module Six: Appreciative Inquiry Interview Style
Module Seven: Anticipatory Reality
Module Eight: The Power of Positive Imagery
Module Nine: Influencing Change Through AI
Module Ten: Coaching and Managing With AI
Module Eleven: Creating a Positive Core
Module Twelve: Wrapping Up
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Being a Likeable Boss
Course Length: ½, 1, or 2 days
Being more likeable is a quality everyone can increase and improve. Being likeable and a figure of authority is where some challenging conflicts can arise. With this workshop your participants will recognize these possible areas of conflict and develop the skills and knowledge to overcome them.
Our Being a Likeable Boss workshop will show that honesty and trust will be your participant’s biggest tools in fostering a better relationship with their employees. Trusting your team by avoiding micromanagement, using delegation, and accepting feedback will put your participants on the right path to be a more likeable boss.
Module One: Getting Started
Module Two: Is it Better to be Loved or Feared?
Module Three: Leadership as Service
Module Four: Leadership by Design
Module Five: Understanding Motivation
Module Six: Constructive Criticism
Module Seven: The Importance of Tone
Module Eight: Trusting Your Team
Module Nine: Earning Your Team’s Trust
Module Ten: Building and Reinforcing Your Team
Module Eleven: You are the Boss of You
Module Twelve: Wrapping Up
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Business Acumen
Course Length: ½, 1, or 2 days
Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Your participants will increase their financial literacy and improve their business sense.
Business Acumen will give your participants an advantage everyone wishes they had. The workshop will help your participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.
Module One: Getting Started
Module Two: Seeing the Big Picture
Module Three: KPI’s (Key Performance Indicators)
Module Four: Risk Management Strategies
Module Five: Recognizing Learning Events
Module Six: You Need to Know These Answers and More
Module Seven: Financial Literacy (I)
Module Eight: Financial Literacy (II)
Module Nine: Business Acumen in Management
Module Ten: Critical Thinking in Business
Module Eleven: Key Financial Levers
Module Twelve: Wrapping Up
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Business Ethics
Course Length: ½, 1, or 2 days
A human being’s personal ethics determine individual standards of right and wrong. Ethics allow people to determine what they should do in a given situation. Each person develops ethical standards, and it is the responsibility of each individual to examine personal morals and behavior. In business, ethics refers to the behavior relating to the moral problems that occur in business organizations.
Module One: Getting Started
Module Two: What is Ethics?
Module Three: Implementing Ethics in the Workplace
Module Four: Employer / Employee Rights
Module Five: Business and Social Responsibilities
Module Six: Ethical Decisions
Module Seven: Whistle Blowing
Module Eight: Managerial Ethics
Module Nine: Unethical Behavior
Module Ten: Ethics in Business (I)
Module Eleven: Ethics in Business (II)
Module Twelve: Wrapping Up
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Business Etiquette
Course Length: ½, 1, or 2 days
Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.
This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.
Module One: Getting Started
Module Two: Understanding Etiquette
Module Three: Networking for Success
Module Four: The Meet and Greet
Module Five: The Dining in Style
Module Six: Eating Out
Module Seven: Business Email Etiquette
Module Eight: Telephone Etiquette
Module Nine: The Written Letter
Module Ten: Dressing for Success
Module Eleven: International Etiquette
Module Twelve: Wrapping Up
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Change Management
Course Length: ½, 1, or 2 days
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
Module One: Getting Started
Module Two: Preparing for Change
Module Three: Identifying the WIFM
Module Four: Understanding Change
Module Five: Managing the Change
Module Six: Gaining Support
Module Seven: Making it All Worthwhile
Module Eight: Using Appreciative Inquiry
Module Nine: Bringing People to Your Side
Module Ten: Building Resiliency
Module Eleven: Building Flexibility
Module Twelve: Wrapping Up
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Civility in the Workplace
Course Length: ½, 1, or 2 days
Civility is treating people with consideration and respect. It is a simple and priceless act that can have an incredibly positive impact on someone’s day. Being polite and nice and genuinely caring about your coworker’s feelings will produce a happy and more productive work environment. Producing a more civil workforce will put smiles on the faces of employees and customers alike.
An uncivil workplace can lead to lower moral, lower productivity, more employee turnover, and generally not a nice place to work. The list is endless as to what negative events can occur in an uncivil work environment. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.
Module One: Getting Started
Module Two: Introduction
Module Three: Effective Work Etiquette
Module Four: Costs and Rewards
Module Five: Conflict Resolution
Module Six: Getting to the Cause
Module Seven: Communication
Module Eight: Negotiation
Module Nine: Identifying Your Need
Module Ten: Writing a Civility Policy
Module Eleven: Implementing the Policy
Module Twelve: Wrapping Up
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The Cloud and Business
Course Length: ½, 1 or 2 days
The cloud has become a vital component for business as technology becomes embedded in modern life. Every leader needs to understand the cloud and how it operates as well as the potential dangers and pitfalls associated with cloud computing. Knowledgeable monitoring and maintenance can be the difference between the success and failure of the technology’s use.
With our The Cloud and Business workshop, your participants will discover the specifics of how the cloud can be a useful business tool. With a clear understanding of the cloud, your participants will be able to make the best decisions for their customers and business.
Module One: Getting Started
Module Two: The Cloud
Module Three: Models for Business
Module Four: Advantages
Module Five: Address Risks
Module Six: Security
Module Seven: Device Management
Module Eight: Service Oriented Architecture
Module Nine: Business Processes
Module Ten: Standards
Module Eleven: Monitoring
Module Twelve: Wrapping Up
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Conflict Resolution
Course Length: ½, 1, or 2 days
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.
Module One: Getting Started
Module Two: An Introduction to Conflict Resolution
Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument
Module Four: Creating an Effective Atmosphere
Module Five: Creating a Mutual Understanding
Module Six: Focusing on Individual and Shared Needs
Module Seven: Getting to the Root Cause
Module Eight: Generating Options
Module Nine: Building a Solution
Module Ten: The Short Version of the Process
Module Eleven: Additional Tools
Module Twelve: Wrapping Up
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Contract Management
Course Length: ½, 1, or 2 days
It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationships will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.
With our course your participants will learn the insides and outs of Contract Management. Contracts are made with vendors, employees, customers, partnerships, and these agreements must be managed carefully. In order to effectively implement Contract Management it is necessary to understand all the small details, and that is what you get with this workshop.
Module One: Getting Started
Module Two: Defining Contract Management
Module Three: Legal and Ethical Contract Management
Module Four: Contract Management Requests
Module Five: How to Create a Contract
Module Six: Contract Negotiations
Module Seven: Assess Performance
Module Eight: Relationships
Module Nine: Amending Contracts
Module Ten: Conducting Audits
Module Eleven: Renewing Contracts
Module Twelve: Wrapping Up
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Creative Decision Making
Course Length: ½, 1 or 2 days
You have probably been taught to use your logic and reasoning to make the best decisions. Although this is certainly sensible advice, the future is unpredictable, and uncertainty can never be eliminated from the decision-making process. The key is to be positive about uncertainty, which is approaching every decision with an open mind to create more future possibilities, even while assuming that change is inevitable. Creative Decision Making helps you do just that by presenting four paradoxical principles designed to expand the way you think about the decisions you make. This course includes discussion on using positive uncertainty to manage information overload and what you can do to decide creatively in today’s more rapidly changing world.
Introduction: The What and Why of Positive Uncertainty
Part 1: Paradoxical Principle 1
Part 2: Paradoxical Principle 2
Part 3: Paradoxical Principle 3
Part 4: Paradoxical Principle 4
Summary
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Critical Thinking
Course Length: ½, 1, or 2 days
We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.
Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.
Module One: Getting Started
Module Two: Components of Critical Thinking
Module Three: Non-Linear Thinking
Module Four: Logical Thinking
Module Five: Critical Thinkers (I)
Module Six: Critical Thinkers (II)
Module Seven: Evaluate Information
Module Eight: Benefits of Critical Thinking
Module Nine: Changing Your Perspective
Module Ten: Problem Solving
Module Eleven: Putting It All Together
Module Twelve: Wrapping Up
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Cyber Security
Course Length: ½, 1 or 2 days
Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.
With our Cyber Security workshop your participants will understand the different types of malware and security breaches. Develop effective prevention methods which will increase overall security. They will also understand the basic concepts associated with Cyber Security and what a company needs to stay secure.
Module One: Getting Started
Module Two: Cyber security Fundamentals
Module Three: Types of Malware
Module Four: Cyber Security Breaches
Module Five: Types of Cyber Attacks
Module Six: Prevention Tips
Module Seven: Mobile Protection
Module Eight: Social Network Security
Module Nine: Prevention Software
Module Ten: Critical Cyber Threats
Module Eleven: Defense Against Hackers
Module Twelve: Wrapping Up
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Delivering Constructive Criticism
Course Length: ½, 1, or 2 days
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
Module One: Getting Started
Module Two: When Should Feedback Occur?
Module Three: Preparing and Planning
Module Four: Choosing a Time and Place
Module Five: During the Session (I)
Module Six: During the Session (II)
Module Seven: Setting Goals
Module Eight: Diffusing Anger or Negative Emotions
Module Nine: What Not to Do
Module Ten: After the Session (I)
Module Eleven: After the Session (II)
Module Twelve: Wrapping Up
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Developing Corporate Behavior
Course Length: ½, 1, or 2 days
With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out and be a leader in the business world.
Through our Developing Corporate Behavior workshop your participants should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan your participants should see a reduction in incidents and an increase in team work and loyalty.
Module One: Getting Started
Module Two: The Science of Behavior
Module Three: Benefits of Corporate Behavior
Module Four: Most Common Categories of Corporate Behavior
Module Five: Managerial Structure
Module Six: Company Values and Ethics
Module Seven: Employee Accountability
Module Eight: Workplace Incidents
Module Nine: Designing and Implementing
Module Ten: Corporate Team Behavior
Module Eleven: Auditing Corporate Behavior
Module Twelve: Wrapping Up
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Emotional Intelligence
Course Length: ½, 1, or 2 days
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.
This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
Module One: Getting Started
Module Two: What is Emotional Intelligence?
Module Three: Four Skills in Emotional Intelligence
Module Four: Verbal Communication Skills
Module Five: Non-Verbal Communication Skills
Module Six: Social Management and Responsibility
Module Seven: Tools to Regulate Your Emotions
Module Eight: Gaining Control
Module Nine: Business Practices (I)
Module Ten: Business Practices (II)
Module Eleven: Making an Impact
Module Twelve: Wrapping Up
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Entrepreneurship
Course Length: ½, 1, or 2 days
Would you to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop. Let our Entrepreneurship workshop help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in our Entrepreneurship workshop.
Module One: Getting Started
Module Two: Decide On The Type Of Business
Module Three: What Is The Market/Competition Like?
Module Four: Basics Of Starting A Business
Module Five: Create A Business Plan
Module Six: Get Financing
Module Seven: Hire Employees
Module Eight: Training Employees
Module Nine: Market The Business
Module Ten: Run The Business
Module Eleven: Grow The Business
Module Twelve: Wrapping Up
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Introduction to Data Analysis
Course Length: 2 or 3 days
Course Overview
Data Analysis is an ever-evolving discipline with lots of focus on new predictive modeling techniques coupled with rich analytical tools that keep increasing our capacity to handle big data. However, in order to chart a coherent path forward, it is necessary to understand where the discipline has come from since its inception.
The field of Business intelligence depends largely on Data analysis tools and techniques in order to inform effective decision-making. In fact, the disciplines are so intertwined that some often confuse the two. Therefore, we begin our introduction by examining the history of Business intelligence, its relationship to data analysis, and why the two are needed to help businesses deliver a complete assembly of their ‘data puzzle’. This module also addresses some of the hurdles businesses face when dealing with data overload and suggests some possible solutions to the problem.
With the explosion of big data, businesses recognize there is a greater need for employing someone who is qualified to correctly analyze the data. In this module, we explore the qualifications for the data analyst as well as the analytic tools associated with the position. It is unfortunate that there is such a dearth of data analysts. With a projected shortage of 190,000 data science jobs into 2018, it is no wonder that businesses are scrambling to recruit talent.
Course Objectives
- Learn the terms, jargon, and impact of business intelligence and data analytics.
- Gain knowledge of the scope and application of data analysis.
- Explore ways to measure the performance of and improvement opportunities for business processes.
- Be able to describe the need for tracking and identifying the root causes of deviation or failure.
- Review the basic principles, properties, and application of Probability Theory.
- Discuss data distribution including Central Tendency, Variance, Normal Distribution, and non-normal distributions.
- Learn about Statistical Inference and drawing conclusions about a Data Population.
- Learn about Forecasting, including introduction to simple Linear Regression analysis.
- Learn about Sample Sizes and Confidence Intervals and Limits, and how they influence the accuracy of your analysis.
- Explore different methods and easy algorithms for forecasting future results and to reduce current and future risk.
Course Outline
Part 1: What are BI and DA?
Part 2: Data Here, There, and Everywhere!
Part 3: Got Data? The Unique Role of the Data Analyst
Part 4: Fact-Based Decision-Making Process
Part 5: Big Data Anatomy
Part 6: Getting to Know Your Data
Part 7: The Fundamental Ways we use data Visualization techniques
Part 8: Displaying Tabular Data in Excel
Part 9: Using Charts and Graphs to Communicate Data
Part 10: Using Numerical Descriptives to Summarize Data
Part 11: Probability: Quantifying Uncertainty
Part 12: The Normal Distribution
Part 13: Correlation and Regression
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Networking Outside the Company
Course Length: ½, 1, or 2 days
Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great workshop.
With our Networking (Outside the Company) workshop, your participants will begin to see how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their networking strategy.
Module One: Getting Started
Module Two: The Benefits of Networking Outside of Work
Module Three: Networking Obstacles
Module Four: Networking Principles
Module Five: Why Network?
Module Six: How to Build Networks
Module Seven: Online Networking Tools
Module Eight: Develop Interpersonal Relationships
Module Nine: Common Networking Mistakes
Module Ten: Time Management
Module Eleven: Manage Personal and Professional Network
Module Twelve: Wrapping Up
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Networking Within the Company
Course Length: ½, 1, or 2 days
Networking is one of the most basic and essential skills employees should develop. Having great networking skills within an organization is sometimes overlooked. Having a viable networking and communication skill set will benefit any organization and will lead to increased productivity and performance.
Networking Within the Company is about creating and maintaining better relationships. Your participants will develop skills to avoid obstacles, increase communication, and build relationships that last over time. Employees who understand and embrace the aspects of networking in the workplace will grow your business and create a more engaging environment.
Module One: Getting Started
Module Two: The Benefits of Networking at Work
Module Three: Networking Obstacles
Module Four: Networking Principles
Module Five: How to Build Networks
Module Six: Recognize Networking Opportunities
Module Seven: Common Networking Mistakes
Module Eight: Develop Interpersonal Relationships
Module Nine: Online Networking Tools
Module Ten: Time Management
Module Eleven: Maintaining Relationships Over Time
Module Twelve: Wrapping Up
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Office Politics
Course Length: ½, 1 or 2 days
Designed to be used by workers at all levels, this innovative course addresses both the positive and negative aspects of office politics. It not only explains why political situations are so common, it also shows how you can use them to your benefit. Learn how to confidently and diplomatically respond to unfair situations, and even how to recover from your own political blunders. Discover the five simple rules of office politics that will enhance your career. The importance of mutual understanding and respect in dealing with office politics is emphasized, but tips of recognizing devious tactics are also provided.
Section 1: Understanding Workplace Politics
Section 2: The Way It Is
Section 3: Politics Can Improve Your Career
Section 4: Devious Tactics Can Destroy
Section 5: The Long and Short of Office Relationships
Section 6: The Art of Political Negotiations
Section 7: Political Liberty
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Risk Assessment and Management
Course Length: ½, 1, or 2 days
It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards.
Through our Risk Assessment and Management course your participants will be aware of hazards and risk they didn’t realize were around their workplace. Identifying hazards through proper procedures will provide your participants the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.
Module One: Getting Started
Module Two: Identifying Hazards and Risks
Module Three: Seeking Out Problems Before they Happen (I)
Module Four: Seeking Out Problems Before they Happen (II)
Module Five: Everyone’s Responsibility
Module Six: Tracking and Updating Control Measures
Module Seven: Risk Management Techniques
Module Eight: General Office Safety and Reporting
Module Nine: Business Impact Analysis
Module Ten: Disaster Recovery Plan
Module Eleven: Summary Of Risk Assessment
Module Twelve: Wrapping Up
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Supply Chain Management
Course Length: ½, 1 or 2 days
Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today’s global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly.
With Supply Chain Management your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.
Module One: Getting Started
Module Two: Why Supply Chain Management?
Module Three: Key Terms (I)
Module Four: Key Terms (II)
Module Five: Three Levels of Supply Chain Management
Module Six: Five Stages of Supply Chain Management
Module Seven: The Flows of Supply Chain Management
Module Eight: Inventory Management
Module Nine: Supply Chain Groups
Module Ten: Tracking and Monitoring
Module Eleven: Supply Chain Event Management
Module Twelve: Wrapping Up
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Winning at Human Relations
Course Length: ½, 1 or 2 days
Lost productivity, employee turnover, and damaged morale are only a few of the consequences of unresolved conflicts. Positive human relations affect the work environment and ultimately, the success of an organization. Winning at Human Relations shows students how to build healthy, supportive relationships in the workplace while recognizing behaviors that may lead to self-sabotage.
Part 1: Understanding Human Relations Skills
Part 2: Repairing Damaged Relationships
Part 3: Protecting Yourself from Self-Sabotage
Part 4: Putting It All Together into a Winning Strategy
