(Click on course to view full course description)

Successful Self-Management

Course Length:1 Day

Course Description

Make a dramatic change in personal productivity, accomplishments, and life satisfaction. This logical, five-step approach guides you to take charge of your successes. Master time and task management, improve personal productivity and balance.

• Build blocks to successful Self-Management
• Identify values in ones life
• Align values with goals
• Defend against ‘productivity killers” Back to Top

Time Management

Course Length:1 Day

Course Description

This course features the Time Mastery Profile, a unique tool that provides people with a complete, self-directed assessment of their current time management effectiveness. Learners then use the built-in workbook as a framework to develop customized strategies for skill improvement in twelve key areas: Attitudes – Goals - Priorities - Analyzing - Planning Scheduling - Interruptions - Meetings - Correspondence - Delegation Procrastination - Time Teamwork

Course Objectives

• Complete Time Mastery Profile
• Discover Time Management Strengths
• Learn How To Focus on Priorities
• Increase Productivity
• Respond to Opportunities
• Reduce Stress Back to Top

What's Your Brand?

Course Length:1 Day

Course Description

The way you communicate conveys information, to others, about you and your image. How do you think people perceive you? How do you see yourself? What do people associate you with when they hear your name? Being able to communicate who you are – your assets and what you can offer - is the focus of this unique course. By using the same strategies companies use to promote a product, you can use the same techniques in your life to develop a personal “BRAND YOU”. Learn how to sell yourself to yourself and others by identifying, supporting and developing “BRAND YOU”.

Course Objectives

• Understand why image is important
• Understand and recognize assets
• Acknowledge other’s perception of them
• Define potential and support it
• Develop own Logo for Life Back to Top

Practice Safe Stress - Combat Strategies at the Burnout Battlefront

Course Length:1 Day

Course Description

Through dynamic fun-filled presentations and group exercises, participants will learn to identify personal stress signals and to recognize their vulnerability for burnout. They will practice communication, relaxation, and time-management skills. Finally, they will learn the four "C's" of psychological hardiness

Course Objectives

• Monitor the levels of stress within their professional and personal lives.
• Constructively express concerns and gain problem-solving skills for coping with organizational stress
• Learn techniques for taking more personal responsibility for managing stress in their professional and personal lives Back to Top

Emotional Intelligence Works

Course Length: 1 Day

Course Description

People who are not emotionally smart waste time on personality conflicts, lose self- control when faced with stressful situations, and undermine their own happiness and success. This course will help anyone learn how to build better interpersonal skills by developing guidelines on how to manage reactions and raise their level of emotional intelligence.

Course Objectives

• Improve Relationships in Business and Personal Settings
• Stop wasting time and energy on negative emotions
• Manage emotions and communicate intelligently
• Increase flexibility, enthusiasm, and teamwork Back to Top

Critical Thinking

Course Length: 1 Day

Course Description

Critical thinking is a factor in almost all of the conclusions and results we come to in the workplace and everyday life. Use the overall strategies described in this course and give yourself the best advantage for success.

Course Objectives

• Develop the best solutions to problems
• Identify key issues without getting sidetracked
• Use critical thinking to write and speak with impact Back to Top

Conflict Management - Handling Difficult Employees

Course Length: 1 Day

Course Description

Sooner or later every supervisor must deal with a difficult employee. This course helps managers understand why performance problems occur, and how to resolve them. It includes a six-step intervention model, and a thorough discussion of discipline and termination procedures.

Course Objectives

• Recognize warning signs
• Learn steps in intervention
• Give constructive feedback and explore solutions
• Use a progressive discipline policy Back to Top

Successful Negotiation

Course Length: 1 Day

Course Description

Strive to approach every negotiation with both parties’ interests in mind. The process in this course will help you make each negotiation a "win-win". Draft agreements that will succeed, and create lasting relationships.

Course Objectives

• Increase courage and confidence
• Apply negotiation techniques and strategies that work
• Learn to compromise and still win Back to Top

The Politics of Leadership-The Unspoken Agenda

Course Length: 1 Day

Course Description

This interactive energy charged course will assist new and emerging leaders to develop a vision, and to implement and manage change. One of the most important factors of a person’s success is their understanding of how politics impacts the organization. Characteristics of leadership and the obstacles for new and emerging leaders are discussed. COURSE

Course Objectives

• Understand and develop a personal style of leadership
• Develop a clear understanding of workplace politics
• Build relationships across the organization
• Develop strategies that make things happen Back to Top
  

Excellence in Customer Service

Course Length: 1 Day

Course Description

This workshop is designed to present participants with strategies for listening to the voice of the customer, surpassing customer expectations and increasing customer satisfaction. Participants will understand why it is important to seek to please the customer. The course focuses on the behaviors, attitudes and communication techniques necessary for quality customer service with an emphasis on why government employees need to provide excellent customer service. COURSE

Course Objectives

• Discover and capitalize on behavioral strengths
• Increase their appreciation of different behavioral styles
• Improve communication and reduce conflict
• Foster teamwork between departments
• Foster trust and build mutual support
• Develop effective customer service skills
• Quickly identify the behavioral style of customers Back to Top

The Business of Listening

Course Length: 1 Day

Course Description

Expand your listening abilities and become a more effective communicator with this concise course. The processes and techniques covered will help you take in more information and hear between the lines.

Course Objectives

• Build communication bridges instead of barriers
• Use steps to control emotional "hot buttons"
• Become a "whole body" listener Back to Top

Effective Presentation Skills

Course Length: 1 Day

Course Description

Give confident, enthusiastic, and persuasive presentations. With an emphasis on the need for preparation and practice, this course provides guidance on how to organize, create, and deliver effective presentations.

Course Objectives

• Conquer their fear of public speaking
• Prepare and deliver well organized presentations
• Capture and maintain audience interest Back to Top

Cultural Diversity

Course Length: 1 Day

Course Description

This is a course explores the role of employees in creating and supporting an inclusive environment where differences are valued and used as an opportunity for learning and growth.

Course Objectives

• Develop and demonstrate an understanding of inclusivity and the dimensions of diversity
• Develop and demonstrate an understanding of the changing dynamics of the workplace in the United States
• Develop and demonstrate an understanding of the unique role and responsibilities of employees in creating and maintaining an inclusive culture.
• Develop and demonstrate an understanding of how one’s past impacts the assumptions and beliefs he or she has about others
• Develop an understanding of the use of the skill of dialogue to build bridges across differences
• Develop an understanding of the elements, which must exist in a workplace to support effective diversity management.Back to Top

Managing Personal Change

Course Length: 1 Day

Course Description

Confront changes in a positive and productive manner. Learn to deal with negativity, create workable strategies, and find support during change.

Course Objectives

• Move through transition periods more easily
• Enhance personal power
• Build and maintain positive attitudes toward change Back to Top

Managing Upward

Course Length: 1 Day

Course Description

Managing Upward gives the participant strategies & tips on how to function in today's work environment, satisfying your own personal goals as well as supporting the organization's mission. Starting from very basic skills of setting goals (personal and company), and effective communication, the course moves into more advanced skills such as reading your boss, your boss's work style, and "the Care and Feeding of a Boss." This course will also show how to be proactive in managing relationships with your bosses, improving not only your own performance, but the performances of your managers and teams, as well.

Course Objectives

• Identify the characteristics of a good employer-employee relationship
• Communicate with Impact and Effectiveness
• Improve the quantity and quality of your work
• Increase self-confidence, motivation, and morale
• Manage time and priorities Back to Top

Team Building

Course Length: 1 Day

Course Description

Take one group of bored, untrusting, non-communicative employees and turn them into a fully functioning, dynamic team—with you as the leader. This course will show you how.

Course Objectives

• Master leadership skills
• Understand the nature of conflict
• Create a workplace that supports and encourages teamwork Back to Top

Giving and Receiving Feedback

Course Length: 1 Day

Course Description

There is both opportunity and peril in feedback. Make the most of your opportunities by shifting feedback from critical to constructive and mindsets from defensive to receptive. This course will show you how.

Course Objectives

• Receive critical feedback with an open mind
• Give constructive feedback effectively
• Develop skills for self-talk Back to Top

Counseling and Coaching

Course Length: 1 Day

Course Description

Develop a full set of effective, easy-to-use coaching and counseling skills to 1) accurately identify when your employees require assistance and 2) deliver the help they need—whether it’s a timely piece of advice, a sounding board, or an encouraging word.

Course Objectives

• Develop coaching and counseling skills
• Learn key methods for giving useful feedback
• Recognize the benefits of coaching and counseling in the workplace Back to Top

Building Trust

Course Length: 1 Day

Course Description

The concept of trust may, at first glance, seem odd as a component of an effective business strategy. However, trust is at the heart of how we act in many business situations and how we approach trust can be vital to our success. In this course the benefit of trust is explored as is the damage resulting from lack of trust. In addition, you’ll examine the three steps that encourage trust—asking for input and using it; doing what you say you’ll do; and delegating effectively.

Course Objectives

• Communicate openly to gain trust, loyalty and commitment
• Work together to achieve a common goal
• Increase productivity by creating mutual understanding
• Recover lost trust by turning problems into opportunities Back to Top

The Art of Mentoring

Course Length: 1 Day

Course Description

Mentoring is now seen as a process of two people working together for mutual gain and enrichment based on shared experiences. This course is your guide to building this rewarding relationship, whether it is a voluntary and informal arrangement, or part of a formal program. This course will help you move beyond simply training a person for a particular position or goal, and show you how to offer guidance and counsel that is needed to develop another’s abilities to the fullest.

Course Objectives

• Understand the unique role of mentors in today’s workplace
• Determine the most effective mentoring style for your situation
• Establish agreements to ensure a successful and rewarding relationship
• Avoid behaviors that may interfere with mentee growth and development Back to Top

Managing Employee Performance Problems

Course Length: 1 Day

Course Description

At some point every manager has to cope with people problems. From alcoholism to illiteracy, this course uses case studies to help you learn how to handle specific problem behaviors. The situations in these case studies provide practical solutions to boost performance in any organization.

Course Objectives

• Determine the difference between legitimate complaints and insubordination
• Encourage good employee performance
• Resolve disputes fairly Back to Top

Making the Most of Being Mentored

Course Length: 1 Day

Course Description

The mentor, in many modern organizational settings, is a reservoir of experience and a prime resource for individuals to draw upon in developing skills and understanding the job. Rich in detail on how to develop such a partnership, this course will be a unique source for people seeking information on the best way to gain from being mentored.

Course Objectives

• Understand what mentors can offer
• Identify reason to become a protégé
• Know how mentoring can help manage self-development
• Know how to pick a mentor Back to Top

Managing Change at Work- Leading People Through Organizational Transitions

Course Length: 1 Day

Course Description

Times of uncertainty present powerful opportunities to reinvigorate employees and redefine direction. This course shows you how to refocus and motivate your workforce during organizational transition.

Course Objectives

• Communicate effectively about change
• Manage transitions and internal cultural change
• Create positive results
• Understand your role in the changing workplace Back to Top

Creativity in the Workplace

Course Length: 1 Day

Course Description

Creativity provides a competitive advantage! Learn to spot creative blocks (fear of failure, rule-following, making assumptions, etc.) and how to block bust. Learn techniques such as idea generating, point-of-view exercises, journalizing, and use of metaphor and analogy, problem solving and visual thinking, plus group creativity and how to sell ideas.

Course Objectives

• Stimulate your creativity
• Generate fresh possibilities
• Question assumptions and beliefs Back to Top

Goals and Goal Setting

Course Length: 1 Day

Course Description

Goals provide a sense of purpose as well as a reason to strive for meaningful results. This course helps anyone define goals and set measurable objectives to achieve them, whether the goal has been personally set or assigned. An added emphasis on visualization helps the participant use his or her mind as a motivational tool. This course also addresses a common obstacle to goal achievement in today's fast-paced environment: impatience.

Course Objectives

• Create a measure of values and goals
• Accept the possibilities of change
• Develop a down-to-earth appreciation of preparation Back to Top

The First Time Leader

Course Length: 1 Day

Course Description

Jump into the challenges of supervising with a solid base of knowledge. This course shows you how to delegate, solve problems, and make decisions with confidence in your role and authority.

Course Objectives

• Avoid common mistakes of the newly promoted
• Learn steps for effective decision making
• Develop techniques to motivate employees
• Learn to communicate effectively
• Make the best use of employees' talents
• Handle problem employees with respect and tact Back to Top

Dimensions of Leadership

Course Length: 1 Day

Course Description

Dimensions of Leadership encourage everyone to examine leadership issues from three perspectives: self as leader, some one else as leader, and leadership needs of the situation. You’ll discover new leadership potential at all levels of the organization and gain insight into creating committed followers.

Course Objectives

• Understand how to lead
• Understand the type of leader to follow
• Determine the dimensions of leadership needed by the organization to meet its challenges Back to Top

Understanding Leadership Competencies

Course Length: 1 Day

Course Description

This course looks at the qualities and competencies that are consistently found in outstanding leaders. Discover competencies in hard-to-pin-down areas like passion, integrity, and humor that lie well beyond the ordinary confines of management theory and practice—yet they contribute greatly to what we recognize as true leadership.

Course Objectives

• Evaluate their leadership skills
• Use this information to increase leadership abilities
• Encourage others to develop their abilities Back to Top

Organizational Vision, Values, and Mission

Course Length: 1 Day

Course Description

The leader of today has a vision for tomorrow: a vision that is clear, achievable, motivating, and exciting. Managing by vision allows an organization to create its future. This course shows leaders how to develop organizational vision, values, and a mission to build team spirit and productivity.

Course Objectives

• Develop a Visioning Process
• Clarify individual values
• Create personal, organizational, and team missions
• Link Personal and organizational values Back to Top

Personal Leadership- A Practical Approach for Achieving Individual and Organizational Freedom

Course Length: 1 Day

Course Description

Personal Leadership asks us to thrive on change, and to discard the notion of looking for a leader to come forth, instead embracing the idea that leadership must come from each of us, acting individually and together. This course offers practice exercises, practical suggestions, and resources to support change.

Course Objectives

• Create a vision – a common ground
• Develop strategies that make things happen
• Build trust and integrity
• Coach and motivate for success
• Empower others to deliver results
• Facilitate team processes